Terms and Conditions

OVERVIEW

This website is operated by Sneaker Office. Throughout the site, the terms “we”, “us” and “our” refer to Sneaker Office. By accessing our website or purchasing from us, you agree to be bound by the following Terms & Conditions, along with our policies.

These Terms apply to all users of the website, including browsers, customers, and contributors. If you do not agree with any part of these Terms, you should not use our website or services.

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of those changes.

ELIGIBILITY

By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a legal guardian.

PRODUCTS AND AUTHENTICITY

Sneaker Office operates as a premium resale platform offering limited-edition sneakers and apparel.

  • All products are 100% authentic
  • Products are unworn and in new condition unless stated otherwise
  • Products are sourced from trusted global partners and verified sellers

We do not manufacture any products listed on the website.

ORDER ACCEPTANCE AND PRICING

  • Orders are subject to availability and acceptance
  • An order is considered confirmed only after dispatch
  • We reserve the right to cancel any order before dispatch due to:
    • Inventory issues
    • Pricing errors
    • Quality check failures
    • Suspected fraud or payment issues

If an order is cancelled, a full refund will be issued.

Prices are subject to change without prior notice.

MISPRICING DISCLAIMER

In case of incorrect pricing due to technical or human error:

  • We reserve the right to cancel such orders
  • Customers will be notified and refunded
  • This does not qualify as a misleading practice under applicable laws 

ORDER PROCESSING AND CANCELLATION

  • Once an order is placed, it cannot be cancelled or modified
  • This includes changes to size, address, or product selection
  • All sales are considered final

SHIPPING AND DELIVERY

  • Orders are dispatched within 24–48 hours
  • Delivery typically takes 2–5 business days across India
  • Timelines may vary due to external factors

We are not liable for delays caused by courier partners or unforeseen circumstances.

RETURNS, REFUNDS AND EXCHANGES

  • No returns or exchanges for size issues or change of mind
  • Returns are accepted only if:
    • Wrong item delivered
    • Product is damaged/defective

Conditions:

  • The request must be made within 3 days of delivery
  • Unboxing video is mandatory
  • Item must be unused with original packaging

Refunds (if approved):

  • Processed within 7–10 business days

USER RESPONSIBILITIES

You agree not to:

  • Use the website for any illegal purpose
  • Violate any applicable laws
  • Attempt to hack, disrupt, or misuse the platform
  • Submit false or misleading information

Any violation may result in termination of access

INTELLECTUAL PROPERTY

All content on this website including logos, images, text, and design is the property of Sneaker Office and may not be used without permission.

THIRD-PARTY SERVICES

We may use third-party tools or services (payments, logistics, authentication).

We are not responsible for:

  • Their performance
  • External links or services

Use of these services is at your own risk.

LIMITATION OF LIABILITY

Sneaker Office shall not be liable for:

  • Indirect or consequential damages
  • Delays caused by third parties
  • Losses arising from misuse of products

All products and services are provided “as is” without warranties unless explicitly stated.

INDEMNIFICATION

You agree to indemnify and hold Sneaker Office harmless from any claims, damages, or expenses arising from your breach of these Terms.

PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

We do not sell your data to third parties.

ERRORS AND OMISSIONS

We reserve the right to:

  • Correct any errors on the website
  • Update product details
  • Cancel orders affected by incorrect information

TERMINATION

We reserve the right to suspend or terminate access to our services if these Terms are violated.

GOVERNING LAW

These Terms are governed by the laws of India.

All disputes shall fall under the jurisdiction of courts in India.

CHANGES TO TERMS

We may update these Terms at any time. Continued use of the website implies acceptance of the revised Terms.

CONTACT INFORMATION

For any questions regarding these Terms:

Email: sneakeroffice005@gmail.com
WhatsApp: +91 8865032596