Privacy Policy

OVERVIEW

Sneaker Office (“we”, “us”, “our”) is committed to protecting your personal information and ensuring transparency in how your data is collected and used.

This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the terms of this Privacy Policy.

INFORMATION WE COLLECT

We collect different types of personal information to provide and improve our services.

1. Personal Information You Provide

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order and purchase details

2. Payment Information

  • Payments are processed through secure third-party gateways
  • We do not store your card or banking details

3. Device & Usage Information

  • IP address
  • Browser type and device information
  • Pages viewed and browsing behavior
  • Cookies and tracking technologies

4. Customer Support Information

  • Messages, emails, or WhatsApp conversations with us
  • Feedback, reviews, or complaints

HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and deliver your orders
  • Communicate order updates and support
  • Provide invoices and confirmations
  • Prevent fraud and ensure secure transactions
  • Improve our website and user experience
  • Send marketing and promotional content (you can opt out anytime)

SHARING OF INFORMATION

We do not sell your personal data.

We only share your information with trusted partners such as:

  • Payment gateways (for secure transactions)
  • Courier and logistics partners (for delivery)
  • Website and hosting providers
  • Analytics tools (like Google Analytics)
  • Marketing and advertising platforms

We may also share information if required by law or to protect our legal rights.

COOKIES & TRACKING

We use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Show relevant ads

You can disable cookies through your browser settings, but some features of the website may not function properly.

DATA RETENTION

We retain your data only as long as necessary:

  • Order data for legal and tax purposes
  • Account data until you request deletion
  • Marketing data until you opt out

YOUR RIGHTS (UNDER INDIAN LAW)

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request the deletion of your data 
  • Opt out of marketing communications
  • Raise complaints regarding data usage

To exercise your rights, contact us using the details below.

DATA SECURITY

We take appropriate measures to protect your data:

  • Secure servers and encrypted connections (SSL)
  • Trusted payment gateways (PCI-DSS compliant)
  • Restricted access to personal data

However, no online system is completely secure, and we cannot guarantee absolute security.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page.

Continued use of the website means you accept the updated policy.

CONTACT US

For any questions, concerns, or complaints:

Email: sneakeroffice005@gmail.com
WhatsApp: +91 8865032596